The Montcalm London Marble Arch

I started receiving marketing emails from Montcalm in August. When I asked why I was on their marketing list, I was told that I opted in when staying with them in March. I have never stayed at Montcalm and have never even heard of them. They asked me my postcode and phone number to investigate, but after supplying this I have not heard back from then in nearly 2 and a half months. Their claim does not really stack up. If someone had made a booking using my email address I would have received emails previously about it. I wouldn't have started receiving marketing emails 5 months later. From this fact and the complete silence I have received, the natural conclusion to draw is that they did not obtain my email address legitimately.

Definitely not 5 star and if you book via their own Montcalm website, you'll end up being put in their 1 star sister hotel across the road, which is nothing more than a terraced house! Despite all the pictures on their website being the 5 star hotel, swanky reception area and beautiful rooms, when we arrived we were told our reservation was in the hotel across the road - a plain black door into a house! In there, the girl behind the small desk in the hallway couldn't find our booking either, despite me showing her our booking confirmation email and the price I'd paid, well over £500 for 2 nights. After 10 minutes sat waiting in the dining room, a small room which smelt of curry with 5 tables crammed in, plastic chairs, with staff members sat around us on their phones, I decided we weren't staying there and walked back across the road to the real Montcalm Hotel. I stated we expected to stay in the 5* main hotel, which was the hotel I had booked, using their own hotel website. Eventually they sorted us a room in the main hotel. This wasn't just 1 bad experience or booking mistake - at the same time our friends had booked a room via a third party booking site, and were speedily checked into their room in the main hotel. However, due to the train strikes, they'd added a third night onto their stay via the Montcalms' own website. Again, they were told their third night was booked in the hotel across the road and again, after refusing to stay in that hotel, their 2 day booking was extended to 3 days in their same room. So be warned and don't allow them to fob you off into their 'overflow' spare room house across the road, which would be lucky to attain 1 star rating. All that said, once we had our room sorted in the main hotel, our stay was lovely, the staff were really friendly, room was lovely and breakfast was as expected. However this is not a 5 star hotel - breakfast served until 11 o'clock - at 10.45 they started taking everything away, whilst we were still eating, by 11am they were hoovering the floor around our feet. After a lovely meal out in London, we returned to the hotel at about 11.15pm, the bar was closed. If you truly want a 5 star hotel, definitely choose a different one.

I had the perfect experience in here. I’m very happy with everything! Especially the staff. They were very helpful and understanding! As much as I tried like many hotels but i never been happier! I’ve been in London for 10 days and I booked only for 5 days so i can try out another hotel for the rest days but after the first 5 days my family loved it in here so I booked for the rest 5 days! I HIGHLY RECOMMEND THIS HOTEL if you want the best!

Went here for afternoon tea with a friend as I was given a voucher for Christmas. First thing I'd point out is that you have to ring up to book which is fine but they only take your name and email address but I never received a confirmation so had to ring up a few times to actually confirm that my booking existed. Hotel/restaurant is quite nice and in a good location. The afternoon tea itself is mediocre at best. Nothing stood out in any way shape or form that would entice me to return. The staff were friendly and we were seated quickly and attended to. The sandwiches were okay as were the cakes. The cream was just rock solid so both if us just ended up butchering the scones trying to put cream on them. Would not come back anytime soon as just not memorable.

We decided to indulge ourselves with a break and planned a nice night out just for the two os us... and couldn't say anything but what a great idea. Hotel staff was really kind and friendly, and when talking about our stay there, we were gifted with an upgrade from our room to the WOW Suite... the name is fairly accurate indeed. Our weekend has been memorable, we cannot find enough words to say thanks, it is sure we have found our place for any future break. Thanks so much, you have made our weekend really special.